Contact Ticketmaster Customer Support

Ticketmaster Phone Numbers

If you need help with your existing order, you can contact Ticketmaster customer service directly through the company website. Log in to your account, select the order you need assistance with, and click the contact us button. Please note that Ticketmaster support representatives are available Monday through Friday from 9 am to 12 am Eastern time.

Before dialing the Ticketmaster phone number, check the company website and look for the FAQ section. The company’s help page offers a lot of step-by-step instructions and helps with articles for consumers. Choose the relevant topic and enter the key phrase of your issue into the search bar. You’ll get a list of available results.

Why You Might Need to Contact Ticketmaster

There are several reasons customers need to reach out to Ticketmaster, such as:

• Problems receiving digital or physical tickets
• Issues transferring tickets to another person
• Refunds for canceled or rescheduled events
• Accessibility seating inquiries
• Questions about event changes
• Account access or billing issues

Regardless of the reason, it’s important to know the right approach to get a faster and more accurate response.

Step 1: Log Into Your Ticketmaster Account

For order-specific questions (like a missing ticket or refund eligibility), you’ll need to log into your Ticketmaster account: Log In: https://www.ticketmaster.com

After logging in:

1. Click on “My Tickets.”
2. Locate the event or order you need help with.
3. Click “Order Details.”
4. Scroll down to find a “Contact Us” button or options for assistance.

This ensures that Ticketmaster’s system recognizes your specific purchase, making it easier for customer support to help you quickly.

Step 2: Use the Ticketmaster Virtual Assistant

Ticketmaster offers a Virtual Chat Assistant through its Help Center.

How to access:

• Go to the Help Center.
• Look for a chat icon or “Need Help?” prompt, usually at the bottom right of the screen.
• Initiate a conversation with the bot.

The Virtual Assistant can:

• Provide quick answers to common problems
• Track the delivery status of your tickets
• Explain refund policies
• Connect you to a live agent (in some cases)

Important:
Live agents through chat are not always immediately available, especially during high-demand periods.

Step 3: Try Calling Ticketmaster (Limited Availability)

Phone support at Ticketmaster is limited, but for certain urgent cases, you can try reaching them by phone.

Global Customer Service Line:

• 1-8OO-653-8OOO

Accessible Seating Assistance Line:

• 1-8OO-877-7575
  (For customers who require accessible seating accommodations.)

Things to note about calling:

• You may encounter long wait times.
• Most phone systems are automated; connecting to a live agent can be difficult.
• Best times to call are early mornings on weekdays.

Ticketmaster is pushing most customer service issues through digital means rather than phones.

Step 4: For Event-Day Problems: Go to the Venue Box Office

If you experience issues on the day of the event (like missing tickets or entry problems), the fastest solution is to visit the event venue’s box office directly.

They can:

• Reprint your tickets
• Verify your identity and order
• Solve seating or entry issues immediately

Always carry a government-issued ID, your order confirmation email, and the card used for payment if visiting a box office.

Important Tips When Contacting Ticketmaster

• Be prepared: Always have your order number, event name, and email address ready.
• Be polite: Customer service reps are more likely to help efficiently when approached respectfully.
• Follow up: If you don’t get a reply within a few days, send a follow-up message.
• Act quickly: Refund requests often have deadlines, especially for postponed or canceled events.

Disclaimer: We are not official Ticketmaster or affiliated with Ticketmaster. We have created this site to resolve your queries related to Ticketmaster issues in normal human language.